Current as of January 2026
1.1 These Terms consist of:
a) General Terms and Conditions, applying to all Customers.
b) Category Specific Terms, applying depending on the type of Customer, as follows.
a. General Business Terms, for general businesses that are not Licensed Financial Institutions and are not Fintech, Platform, or SaaS Partners.
b. Licensed Financial Institution Terms, for Licensed Financial Institutions that partner with WeWire to offer sub accounts or wallets to their Underlying Customers.
c. FinTech Institutions Terms, for SaaS Fintechs, Platforms, and SaaS providers that source customers and integrate WeWire services.
c) Service Specific Terms, applying only where the relevant service is enabled in your Commercial Agreement, Pricing Schedule, or commercial agreement.
d) Data Protection Addendum, applying to processing of personal data and prevailing over conflicting terms to the extent of conflict.
1.2 If there is any conflict, the order of priority is:
a. Commercial Agreement
b. Category Specific Terms
c. Service Specific Terms
d. General Terms
e. Data Protection Addendum, to the extent of data protection matters
In these Terms:
Account means a WeWire enabled account, wallet, sub account, or ledger made available through WeWire or its partners.
AML means anti money laundering, counter terrorist financing, and proliferation financing controls.
Confidential Information means any exchange of document or information that takes place from the initial engagement with WeWire till the termination of this Agreement.
Customer means the entity contracting with WeWire.
FI means a Licensed Financial Institution.
Underlying Customer means the end user, whether individual or business, served by an FI or Fintech Customer.
Partner means WeWire's banking partners, payment partners, card partners, liquidity providers, and other regulated or technical service providers used to deliver the services.
WeWire Onboarding Framework means WeWire's documented onboarding, due diligence, screening, and ongoing monitoring requirements, as updated from time to time.
Restricted Person means a sanctioned, prohibited, or high risk person, country, or activity under applicable sanctions laws or WeWire policy.
3.1 WeWire provides payment and account infrastructure and related technology services. WeWire is not a bank. Unless expressly agreed in writing, WeWire does not take deposits and does not provide investment advice.
3.2 Certain services are delivered through Partners. Customer acknowledges that Partner terms, rules, scheme rules, and regulatory requirements may apply, and Customer must comply with them where applicable.
4.1 Customers must be duly incorporated and authorised to enter into these Terms.
4.2 WeWire may accept, decline, suspend, or restrict onboarding in its discretion, including to comply with law, regulator expectations, Partner requirements, or risk policies.
4.3 Customers must provide accurate information and supporting documents, and must promptly update WeWire of material changes, including ownership, control, directors, authorised users, business model, status of licence, customer base, and jurisdictions of operation.
5.1 WeWire applies different onboarding structures depending on the Customer category. Each category has different risk allocation and liability limitations set out in Sections 12 to 14 and the Category Specific Terms.
5.2 All Customers shall follow the WeWire Onboarding Framework and any Partner onboarding requirements communicated by WeWire.
6.1 Customers shall use the services only for lawful purposes and in accordance with these Terms.
6.2 Customer shall not:
a. use the services for Restricted Activities, including fraud, money laundering, sanctions evasion, illegal gambling, prohibited adult content, weapons, or any activity WeWire reasonably deems high risk or unlawful, or
b. submit false or misleading information, or
c. interfere with the platform, attempt unauthorised access, or reverse engineer non-public components, or
d. allow any third party to access the services except as permitted under these Terms.
7.1 The Customer is responsible for all actions taken using its credentials and authorised users, except to the extent caused by WeWire's proven system failure.
7.2 The Customer shall maintain strong access controls, multi-factor authentication where available, and secure storage of credentials and API keys.
7.3 WeWire may impose additional security steps, suspend access, or request re-verification where it reasonably suspects fraud, compromise, or regulatory risk in compliance with regulatory standards.
8.1 The Customer shall maintain an effective AML programme proportionate to its risk profile, including customer due diligence, enhanced due diligence, screening, transaction monitoring, suspicious activity reporting, recordkeeping, and staff training.
8.2 WeWire may perform screening and monitoring on transactions, users, and counterparties, and may delay, refuse, freeze, return, or block transactions where required by law, regulator expectation, Partner obligation, or reasonable risk assessment.
8.3 The Customer shall not onboard or transact with Restricted Persons.
8.4 The Customer shall cooperate with information requests within the timelines set by WeWire, Partners, or competent authorities.
9.1 Fees are set out in the Commercial Agreement. Fees may be deducted from balances, charged per transaction, or invoiced, as agreed.
9.2 The Customer is responsible for its own taxes. WeWire may apply withholding or reporting where required by law.
9.3 If FX services are enabled, conversions apply using agreed rate methodology and charges, similar to industry practice.
9.4 Once WeWire has commenced the onboarding process, the onboarding fee shall be non-refundable and no refund, credit, or set off shall be payable, regardless of whether onboarding is completed, suspended, or declined for any reason.
10.1 The Customer acknowledges that WeWire uses Partners to deliver services, and that outages, scheme actions, correspondent banking actions, and regulatory interventions may affect service availability.
10.2 WeWire may change Partners where needed to maintain service continuity, comply with regulation, manage risk, or improve performance.
11.1 Data protection terms are set out in the Data Protection Addendum, which forms an integral part of these Terms and prevails on data matters.
11.2 Each party must keep confidential information confidential and use it only to perform obligations under these Terms. This clause shall survive the termination of these termination and the Commercial Agreement.
11.3 The Customer shall comply with WeWire security requirements. WeWire will maintain an information security programme and may publish security statements describing its approach.
12.1 WeWire is responsible for direct losses caused solely by WeWire's proven breach of these Terms, subject to the limitations below.
12.2 WeWire is not liable for:
a. losses caused by the Customer's breach, negligence, or misuse, or
b. Partner failures, banking network delays, scheme actions, or acts of government or regulators, or
c. indirect losses, including loss of profit, loss of revenue, loss of goodwill, or consequential loss, or
d. losses arising from compliance actions taken in good faith, including transaction delays, refusals, or freezes required by law or risk policy.
12.3 To the maximum extent permitted by law, WeWire's aggregate liability in any contract year is capped at the fees paid by the Customer to WeWire in the three months preceding the event giving rise to the claim, unless a higher cap is stated in the Commercial Agreement.
12.4 No limitation applies to liability that cannot be limited by law, including fraud, or wilful misconduct.
13.1 The Customer shall provide information, documents, and access reasonably required for compliance, Partner audits, or regulator engagement.
13.2 WeWire may audit the Customer's compliance with these Terms, including onboarding and AML controls, on reasonable notice, and immediately where a serious risk is identified.
14.1 Each party shall maintain business continuity measures appropriate to its role.
14.2 The Customer shall notify WeWire promptly of security incidents, suspected compromise, or fraud affecting the services or Underlying Customers.
14.3 WeWire may suspend services to contain incidents, protect customers, and comply with legal obligations.
15.1 WeWire may suspend or restrict services where it reasonably suspects breach, fraud, security compromise, regulatory risk, or Partner requirement.
15.2 Either party may terminate for convenience on 30 days notice, unless the Commercial agreement states otherwise.
15.3 Either party may terminate immediately for cause, including material breach, illegality, loss of licence, insolvency, or serious compliance failure.
15.4 On termination, the Customer must cease use and return or delete WeWire confidential material.
15.5 WeWire will use reasonable efforts to support orderly wind down, subject to law and Partner constraints. Funds handling and settlement mechanics are addressed in the relevant Service Specific Terms and Category Specific Terms.
16.1 The Customer shall first raise complaints with WeWire support. WeWire will investigate and respond within reasonable timelines.
17.1 The governing law and dispute resolution provisions of these Terms shall be the same as those set out in the Commercial Agreement and are incorporated herein by reference.
These Terms apply to general business customers that contract directly with WeWire and are neither Licensed Financial Institutions nor FinTech Customers, including sole proprietorships and other corporate entities (whether limited or unlimited by shares) that do not require, or do not hold, a regulatory licence to carry on their line of business.
1. Onboarding level
1.1 WeWire shall conduct onboarding and due diligence on the Customer in accordance with the WeWire Onboarding Framework.
1.2 The Customer shall provide details of its beneficial ownership, directors, business model, source of funds, and such other information and documentation as WeWire may reasonably request. Onboarding is generally expected to be completed within seventy-two (72) hours within the business days; however, any delay by the Customer in providing the requested information or documents may extend the onboarding timeline accordingly.
1.3 Upon completion of onboarding and issuance of an Account, the Customer shall ensure that access to the Account is limited to its duly authorised personnel only and that appropriate access controls are maintained at all times.
2. Responsibility split
2.1 The Customer remains solely responsible for its end customers, suppliers, and counterparties and for ensuring that all instructions, transactions, and use of the Services are lawful and compliant with Applicable Law.
2.2 WeWire shall be responsible for such platform level screening, monitoring, and compliance controls as are required by Applicable Law and or imposed by WeWire's Partners, and may take such actions as are necessary to meet those obligations.
3. Restricted liability stance
3.1 The Customer acknowledges that WeWire provides infrastructure services and does not assess or verify the underlying commercial rationale, performance, or purpose of each Customer transaction.
3.2 WeWire may, without incurring liability, delay, refuse, suspend, block, reverse, or otherwise restrict any transaction or access to the Services where reasonably required for compliance with Applicable Law, regulatory expectations, Partner requirements, or WeWire risk management policies.
These Terms apply solely where the Customer is a Licensed Financial Institution and engages WeWire to facilitate the provision of sub-accounts or wallets for its Underlying Customers.
1. Regulatory status and roles
1.1 The FI represents and warrants that it is duly licensed, authorised, and permitted to carry on its business and shall maintain, in full force and effect, all licences, approvals, permissions, and authorisations required to offer its products and services throughout the term.
1.2 The FI shall remain solely responsible for compliance with its regulatory and legal obligations in respect of its Underlying Customers, including obligations relating to conduct of business, disclosures, complaints handling, and any safeguarding or client money requirements, except to the extent that any such responsibility is expressly assumed by WeWire in writing.
2. Customer ownership and relationship
2.1 The FI shall own and manage the relationship with its Underlying Customers and shall be responsible for all communications, disclosures, and service delivery to them, save where otherwise agreed in writing.
2.2 Unless WeWire has expressly entered into a separate agreement with an Underlying Customer for a specified service, no contractual relationship shall arise between WeWire and any Underlying Customer, and the FI shall not represent otherwise.
3. Onboarding and AML allocation
3.1 The FI shall conduct customer due diligence and ongoing monitoring on its Underlying Customers in accordance with Applicable Law and its regulatory obligations, including risk based assessments and enhanced due diligence where required.
3.2 WeWire shall perform such additional screening, monitoring, and compliance checks as are required by WeWire's Partners and or WeWire risk policies, including sanctions screening and transaction monitoring at the platform level.
3.3 The FI shall ensure that all onboarding data and related submissions provided to WeWire are accurate, complete, and meet WeWire's onboarding standards and shall promptly remedy any deficiencies, inaccuracies, or gaps identified by WeWire.
3.4 The FI shall maintain complete and auditable due diligence records in respect of each Underlying Customer and shall provide such evidence to WeWire promptly upon request for the purposes of compliance, Partner audit, or regulatory engagement.
4. Operational responsibilities
4.1 The FI shall provide first line customer support to Underlying Customers, including handling queries, complaints, and service issues in relation to the FI's relationship with such Underlying Customers.
4.2 The FI shall maintain and operate appropriate procedures for disputes, complaints handling, fraud reporting, and, where relevant, chargeback support, and shall cooperate with WeWire in relation to any investigation or remediation actions.
4.3 WeWire may communicate directly with the FI regarding operational, compliance, or service matters and may require the FI to communicate relevant notices or information to Underlying Customers in a timely manner.
5. FI specific Liability and indemnities
5.1 The FI shall indemnify and hold harmless WeWire, its Affiliates, and their respective officers, employees, and agents against any losses, liabilities, claims, damages, penalties, costs, and expenses arising out of or in connection with the FI's failure to comply with its licensing or regulatory obligations, AML and sanctions obligations, consumer protection obligations, or any misrepresentation or misleading statement made by the FI to any Underlying Customer.
5.2 WeWire's liability to the FI shall remain subject to the limitations and liability cap set out in Section 12, and WeWire shall have no liability for any act, omission, breach, or failure by the FI in respect of its Underlying Customers.
5.3 The FI shall ensure that its terms with Underlying Customers include appropriate provisions, disclaimers, and limitations of liability in favour of WeWire to the maximum extent permitted by Applicable Law and shall not agree any term with an Underlying Customer that purports to impose obligations or liability on WeWire without WeWire's prior written consent.
These Terms apply where the Customer is a fintech, platform, or SaaS provider that integrates the WeWire Services and sources, introduces, or otherwise provides access to the Services for its Underlying Customers.
1. Customer ownership model
1.1 The FinTech shall own and manage the relationship with its Underlying Customers, including marketing, product design, pricing to end users, and customer support, except to the extent that WeWire expressly agrees in writing to provide specified support services.
1.2 The FinTech shall ensure that its terms and conditions with Underlying Customers are consistent with these Terms and shall not contain any provision that purports to bind WeWire or impose obligations or liabilities on WeWire beyond those expressly agreed in writing by WeWire.
2. Onboarding levels
2.1 The FinTech shall pre-screen all Underlying Customers against WeWire's minimum eligibility criteria and shall not refer or submit any prohibited categories, Restricted Persons, or restricted activities, as notified by WeWire from time to time.
2.2 WeWire shall onboard the FinTech and, depending on the onboarding model specified in the Commercial Agreement, may also onboard Underlying Customers or require the FinTech to conduct onboarding on Underlying Customers in accordance with WeWire's requirements.
2.3 Where the FinTech conducts onboarding on Underlying Customers, it shall comply strictly with the WeWire Onboarding Framework, maintain complete and auditable evidence files, and provide such evidence promptly upon request for compliance, Partner audit, or regulatory purposes.
3. AML and sanctions allocation
3.1 The FinTech shall be responsible for AML and financial crime controls at the product layer, including customer risk rating, ongoing due diligence, fraud detection and prevention measures, and appropriate monitoring and escalation procedures in line with WeWire AML framework.
3.2 WeWire shall be responsible for such platform level controls such as screening, monitoring, and compliance controls as are required by Applicable Law and or imposed by WeWire's Partners, and may delay, refuse, suspend, block, reverse, or otherwise restrict activity, without liability, where reasonably required to comply with such obligations or manage risk.
4. Referral and introducer terms
4.1 Unless expressly agreed in writing, the FinTech is not, and shall not represent itself as, WeWire's agent, partner, representative, or fiduciary, and has no authority to bind WeWire.
4.2 The FinTech shall not hold itself out as being licensed, authorised, or regulated by reference to WeWire, nor imply that WeWire endorses, guarantees, or underwrites the FinTech's products or services.
4.3 Any referral fees, revenue share, discounts, rebates, or other commercial incentives shall be set out in the Commercial Agreement, and the FinTech shall comply with all Applicable Law relating to marketing, advertising, financial promotions, and consumer protection.
5. Platform specific liability and indemnities
5.1 The FinTech shall indemnify and hold harmless WeWire, its Affiliates, and their respective officers, employees, and agents against all losses, liabilities, claims, damages, penalties, costs, and expenses arising out of or in connection with any Underlying Customer misconduct, mis selling, misleading disclosures, onboarding failures, or any breach by the FinTech of its AML, sanctions, or other compliance obligations.
5.2 WeWire shall have no liability to any Underlying Customer introduced, sourced, or serviced by the Fintech, unless WeWire has entered into a direct written agreement with that Underlying Customer for a defined service.
We need to collect information and retain information about you and individuals associated with you, and we will use it for different reasons, for example to ensure you remain eligible to receive our Services or to ensure we can contact you when needed. We may also need to share information about you with trusted third parties who help us to provide the Services to you. For more information about how we collect and use data about you, please see our Privacy Notice, available on the website (https://www.wewire.com/privacy-policy). We only ever share information in compliance with our legal obligations under relevant data protection laws.
In order for us to provide our Services to you, we need to carry out initial checks on you and certain individuals who may be connected to your business (for example, directors) to confirm you are eligible to receive the Services and that we can legally provide the Services to you. In order to complete these checks, in certain circumstances we may need to contact third parties such as credit reference agencies, to verify information that has been provided to us. Such verification may leave a soft footprint.
We may provide information about you and your transactions to government authorities and law enforcement agencies, as described in our Privacy Notice. As a result of reporting to regulatory authorities, we may be prevented under applicable law from communicating with you and/or continuing to provide you with Services, and we will not be liable to you for the consequences of our compliance with applicable law.
If you close your Account, we can still use your data if we have lawful grounds to do so. This could be, for example, because we need to keep records for regulatory purposes.
If you have any questions, comments, or concerns with respect to these terms, you may contact us by:
i. reaching out to the customer service support available on the website.
ii. sending an email to info@wewire.com