Last updated: 18 August 2026
WeWire Technologies Inc. • Registered Office: 2015 Main St., Vancouver BC, V5T 3C2, Canada • info@wewire.com
This Cookie Policy ("Policy") explains how WeWire Technologies Inc. ("WeWire", "we", "us", or "our") and our service providers and partners use cookies, web beacons, pixels, tags, software development kits (SDKs), local storage, server logs, and similar tracking technologies (collectively, "Cookies" and "Tracking Technologies") when you visit, access, or interact with our website at www.wewire.com and any related sub-domains (the "Site"), or when you use our payment, account, foreign exchange, and related technology services (the "Services").
This Policy describes what these technologies are, why we use them, the categories of Cookies we use, the third parties with whom we share information collected through Cookies, and your choices and rights in relation to such use.
This Policy supplements, and should be read together with, our Terms and Conditions and our Privacy Policy. Capitalised terms not defined in this Policy have the meanings given to them in our Privacy Policy or Terms and Conditions.
By continuing to use the Site or the Services, or by clicking "Accept" or any equivalent mechanism in our cookie banner or preference centre, you acknowledge that you have read this Policy and, where applicable law requires consent, you consent to the use of Cookies as described in this Policy.
You may withdraw or modify your consent at any time as described in Section 8 below.
This Policy is intended to comply with applicable laws regulating the use of Cookies and similar technologies, including (without limitation) the EU ePrivacy Directive (and national implementing laws), the EU and UK General Data Protection Regulations (GDPR / UK GDPR), the Privacy and Electronic Communications Regulations (UK PECR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable data-protection and electronic-communications laws.
A cookie is a small text file that is placed on your device (computer, tablet, smartphone, or other internet-enabled device) by a website you visit. Cookies allow the website to recognise your device and to store certain information about your preferences or actions. Cookies do not generally contain information that personally identifies you, but Personal Data we store about you may be linked to information stored in and obtained from Cookies.
Cookies may be classified by who places them:
(a) First-party Cookies: placed by us (or on our behalf) when you visit the Site. These are read only by the Site.
(b) Third-party Cookies: placed by third parties (such as analytics providers, advertising networks, or social-media platforms) through the Site. The third parties may also collect information about your activities across other websites.
(a) Session Cookies: temporary Cookies that are deleted when you close your browser. They are used to maintain your session as you navigate the Site.
(b) Persistent Cookies: remain on your device for a set period (or until you delete them). They allow the Site to recognise you across visits and to remember your preferences.
In addition to Cookies, we and our partners may use other Tracking Technologies, including:
(a) Web beacons / pixels: small graphic images (sometimes invisible) embedded in web pages or emails that transmit information back to us or our partners, including whether an email was opened, whether a page was visited, and certain device or browser information.
(b) Tags: code snippets used to track activity, fire other Tracking Technologies, or pass data to third parties.
(c) Software development kits (SDKs): code libraries embedded in mobile applications or other software that perform similar functions to Cookies.
(d) Local storage and session storage (HTML5 storage): mechanisms by which websites store data in your browser independently of Cookies.
(e) Device fingerprinting: techniques that combine device, browser, and network attributes to identify and recognise a device.
(f) Server logs: records automatically generated by our servers when you access the Site, capturing information such as IP address, request, response, timestamp, and user agent.
References in this Policy to "Cookies" include all such similar Tracking Technologies, unless the context indicates otherwise.
We use Cookies for a range of purposes, including:
(a) to operate, secure, and maintain the Site and Services, and to enable core functionality (such as authentication, session management, load balancing, and fraud prevention);
(b) to remember your preferences and settings (such as language, region, and display preferences);
(c) to measure how visitors interact with the Site, identify usage trends, and improve the Site and Services;
(d) to personalise content and identify which features are most relevant to you;
(e) to deliver, measure, and optimise advertising on our behalf and on behalf of our advertising partners (including remarketing and cross-context behavioural advertising);
(f) to detect, investigate, and prevent fraudulent or unauthorised activity, abuse of the Site, and security incidents; and
(g) to comply with our legal and regulatory obligations and to defend or assert legal claims.
We use the following categories of Cookies. The specific Cookies in each category are listed in the tables below. The precise Cookies in use may change from time to time as we update our technology stack and that of our service providers; we update this Policy to reflect those changes, and the tables below describe the Cookies in use as at the "Last Updated" date shown above.
These Cookies are essential to enable you to access and use the Site and Services and to provide features you have explicitly requested (such as logging in, maintaining a session, completing transactions, and ensuring the security of the Site). Without these Cookies, parts of the Site or Services may not function. Because they are strictly necessary, we do not require your consent to set them, although you may block or delete them through your browser, in which case the Site may not function correctly.
| Cookie Name | Purpose | Provider | Duration | Type |
|---|---|---|---|---|
| access_token | Maintains your authenticated session in the WeWire customer application (JWT access token used for API authentication). Set HttpOnly and, in production, Secure. | WeWire | Session (tied to token expiry) | First-party |
| refresh_token | Renews your authenticated session without requiring you to log in again (JWT refresh token, scoped to the authentication endpoint). Set HttpOnly and, in production, Secure. | WeWire | Session (tied to refresh-token expiry) | First-party |
| next-auth.session-token | Maintains an authenticated session in the WeWire administration console (used by authorised staff only). Set HttpOnly and, in production, Secure. | WeWire | 1 hour | First-party |
| next-auth.csrf-token | Protects the administration console against cross-site request forgery (staff only). | WeWire | Session | First-party |
| next-auth.callback-url | Returns you to the correct page after you sign in to the administration console (staff only). | WeWire | Session | First-party |
| ww-docs-auth | Authenticates access to WeWire’s internal documentation (HMAC-signed; HttpOnly, Secure, SameSite=Lax). | WeWire | 30 days | First-party |
| wewire_consent | Records the cookie preferences you select in our cookie banner and preference centre, so that we do not ask you again on every visit and so that non-essential Cookies are only set where you have consented. Set SameSite=Lax. | WeWire | 1 year | First-party |
These Cookies enable enhanced functionality and personalisation, such as remembering your language and region, your preferred display settings, and your prior interactions with the Site. They are not strictly necessary, but they enable us to provide an improved experience. Where required by applicable law, we set these Cookies only with your consent.
| Cookie Name | Purpose | Provider | Duration | Type |
|---|---|---|---|---|
| intercom-id-qokddvvw | Recognises you across visits to the live-chat and customer-support widget. | Intercom | 9 months | Third-party |
| intercom-session-qokddvvw | Maintains your live-chat / support session state. | Intercom | 1 week | Third-party |
| intercom-device-id-qokddvvw | Identifies your device for the live-chat and support widget. | Intercom | 9 months | Third-party |
These Cookies help us understand how visitors interact with the Site by collecting information such as the pages visited, the time spent on each page, the route taken between pages, and any errors encountered. We use this information to improve the design, content, and performance of the Site. Where required by applicable law, we set these Cookies only with your consent.
| Cookie Name | Purpose | Provider | Duration | Type |
|---|---|---|---|---|
| _ga | Distinguishes unique users | Google Analytics | 2 years | Third-party |
| _ga_<container-id> | Persists GA4 session state | Google Analytics | 2 years | Third-party |
| _gid | Distinguishes unique users for 24 hours period | Google Analytics | 24 hours | Third-party |
| _gat / _gat_gtag_* | Throttles request rate | Google Analytics | 1 minute | Third-party |
| mp_<token>_mixpanel | Product-analytics identifier for Mixpanel. Most state is held in browser local storage; some cookies may be set. | Mixpanel | 1 year | Third-party |
| Sentry session / replay cookies | Support error monitoring and sampled session replay used to diagnose faults in the Services. | Sentry | Session | Third-party |
These Cookies are used to deliver advertisements that are relevant to you and your interests, to measure the effectiveness of advertising campaigns, and to limit the number of times you see an advertisement. They may build a profile of your interests based on your activity on the Site and on other websites and may share that information with our advertising partners. Where required by applicable law, we set these Cookies only with your consent.
| Cookie Name | Purpose | Provider | Duration | Type |
|---|---|---|---|---|
| _gcl_au | Links ad clicks to conversions (Google Ads conversion linker, via Google Tag Manager). | 90 days | Third-party | |
| _gac_* | Stores campaign attribution information for Google Ads. | 90 days | Third-party | |
| IDE | Ad personalisation, remarketing and measurement (Google DoubleClick). | Google (doubleclick.net) | 13 months | Third-party |
| ANID | Stores Google Ads preferences. | 13 months | Third-party | |
| NID | Stores Google ad preferences and related security signals. | 6 months | Third-party | |
| _fbp | Identifies your browser to deliver and measure advertising (Meta Pixel). | Meta (Facebook) | 90 days | Third-party |
| _fbc | Stores last-click advertising attribution (Meta Pixel). | Meta (Facebook) | 90 days | Third-party |
| fr | Delivers and measures advertising (Meta). | Meta (Facebook) | 90 days | Third-party |
| datr / sb / act | Browser and security identifiers used by the Meta Pixel. | Meta (Facebook) | 1–2 years | Third-party |
| sender_* | Supports email-marketing delivery and measurement via the Sender.net SDK. | Sender.net | ~1 year | Third-party |
We protect the Site, the Services, and our users against fraud, account takeover, abuse, and security incidents. These protections currently operate through the Strictly Necessary authentication and session Cookies described in Section 4.1 and through server-side systems that do not rely on separate tracking Cookies. We do not at present set dedicated third-party fraud-scoring or device-fingerprinting Cookies on the Site or in the Services. If we introduce such Cookies, whether first-party or third-party, we will update this Policy and the tables above accordingly before or promptly upon doing so.
The duration of each Cookie is shown in the tables in Section 4. Generally, Session Cookies expire when you close your browser. Persistent Cookies have a defined expiration date, ranging from a few minutes to several years, depending on the purpose. We periodically review the duration of Cookies and shorten retention periods where reasonably practicable.
You may delete Cookies at any time through your browser settings (see Section 8). Deletion will not prevent Cookies from being set again the next time you visit, unless you have configured your browser to block them or have withdrawn consent through any consent mechanism we make available.
6.1 Some of the Cookies we use are placed by third-party service providers and partners, including analytics providers, advertising networks, security providers, and customer-support tools. These third parties act as independent controllers, or in equivalent roles under applicable Data Protection Laws, of the Personal Data they collect through Cookies, and their use of such data is governed by their own privacy and cookie notices. We encourage you to review those notices.
6.2 Information collected through Cookies (including IP address, device identifiers, browser characteristics, and online activity) may be transferred to, stored in, and Processed in jurisdictions outside your jurisdiction of residence, including in Canada, the United States, the United Kingdom, the European Economic Area, and other jurisdictions in which our service providers and partners operate. We rely on the same transfer safeguards as described in our Privacy Policy.
6.3 By consenting to the use of non-essential Cookies (where required), or by continuing to use the Site, you acknowledge such international transfers.
Links to the privacy and cookie policies of the principal third parties referenced in this Policy are set out below for your reference. We are not responsible for the content of these third-party policies, and they may change without notice.
7.1 Where applicable Data Protection Laws require consent for the placement or reading of Cookies (such as the EU ePrivacy Directive and Quebec Law 25), we obtain your consent through our cookie consent banner before setting non-essential Cookies. You may withdraw your consent at any time as described in Section 8.
7.2 Strictly Necessary Cookies are set without consent because they are essential to provide the Site and Services you have requested. Security and Fraud-Prevention Cookies may also be set on this basis where they are necessary to protect the Site, the Services, and our users.
7.3 Where consent is not strictly required, we may rely on our legitimate interests in operating, securing, and improving the Site and Services, balanced against your rights and freedoms.
7.4 For Marketing and Advertising Cookies, we rely exclusively on consent in jurisdictions where consent is required.
You can control non-essential Cookies through the mechanisms described in this Section, including your browser and device settings and the provider and industry opt-out tools listed below. Where we make an on-site cookie consent or preference tool available, you will also be able to accept or reject non-essential Cookies by category and to revisit your choices via a link in the footer of the Site. Changes take effect prospectively and may not affect Cookies already set on your device (which you can delete through your browser).
Most browsers allow you to view, manage, delete, and block Cookies through their settings. The exact steps vary by browser; please refer to the help section of your browser. If you block all Cookies, including Strictly Necessary Cookies, parts of the Site or Services may not function correctly.
On mobile devices, you may be able to limit ad tracking and reset your advertising identifier through your device settings. For example: on iOS, see “Settings > Privacy & Security > Tracking” and “Settings > Privacy & Security > Apple Advertising”; on Android, see “Settings > Google > Ads.”
You can use industry opt-out tools to opt out of interest-based advertising from participating advertisers:
These tools rely on Cookies; if you delete Cookies, change browsers, or use a different device, you may need to opt out again.
If you reject or disable certain Cookies, your experience of the Site or Services may be affected. For example: you may not be able to log in or maintain a session; the Site may not remember your preferences; certain content may not display correctly; and analytics may not capture your activity. Strictly Necessary Cookies cannot be disabled through our preference centre because they are essential to operate the Site and Services.
The Site and Services are intended for business-to-business use and are not directed to children. We do not knowingly use Cookies to collect Personal Data from children under the age of sixteen (16) (or such higher age as required by applicable law). If you believe that a child has provided Personal Data through the Site, please contact us at info@wewire.com.
10.1 We may update this Policy from time to time to reflect changes in the Cookies we use, our practices, applicable law, or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this Policy indicates when it was last revised.
10.2 Where the changes are material, we will provide additional notice (such as through the cookie banner, by email, or by a prominent notice on the Site) and, where required by applicable law, will obtain your renewed consent.
10.3 Your continued use of the Site after the effective date of any updated Policy constitutes your acknowledgement of the updated Policy.
If you have any questions, comments, or requests regarding this Policy or our use of Cookies, please contact us:
For information about your privacy rights more generally, please refer to our Privacy Policy.
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