To submit an APP Scam reimbursement claim to WeWire, please use this online form: here. Before completing the form, please ensure you have read the below information, as only claims that meet all regulatory requirements will be approved.

The Payment Systems Regulator (PSR) has announced the introduction of new reimbursement rules for eligible victims of authorised push payment scams (APP Scam Reimbursement Rules). These rules will come into force on 7 October 2024.

Under the APP Scam Reimbursement Rules, if you are a consumer, micro-enterprise, or charity and have been the victim of an authorised push payment scam (APP Scam) from 7 October onwards, you may be able to submit a reimbursement claim to your payment service provider up to a value of £85,000.

We’ve set out below further information regarding eligibility criteria, circumstances when a claim may not be approved, and how to submit a claim to WeWire.