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Operations Manager

6th May, 2024

Zambia

Hybrid

Fulltime

About us

Wewire is here to revolutionize cross-border payments for businesses and we're doing things differently. We want to empower businesses of all sizes with tailored and unlimited financial access. We have done this for over 1,500 businesses, processing over $1Bn for them. We are present in Ghana, Nigeria, Kenya, the UK, US, Canada and Dubai.

We have offices in Ghana, Nigeria, Kenya, the UK, US, Canada and Dubai.

Key Responsibilities

  1. Banking and Financial Management:
    • Facilitate discussions and negotiations with banking partners.
    • Manage banking relationships to ensure optimal service delivery and compliance.
    • Oversee the implementation of banking solutions and financial products.
  2. Partner Engagement:
    • Develop and maintain strong relationships with key partners and stakeholders.
    • Coordinate with partners to enhance service offerings and operational efficiency.
    • Represent WeWire in meetings, conferences, and other industry events.
  3. Field Operations Management:
    • Supervise and support field teams to ensure effective implementation of programs.
    • Monitor and evaluate field activities to ensure alignment with company goals.
    • Address operational challenges and provide solutions to improve field performance
  4. Operational Strategy and Planning:
    • Develop and implement operational strategies to achieve business objectives.
    • Monitor key performance indicators (KPIs) and Operational metrics.
    • Identify opportunities for process improvements and operational efficiencies.
  5. Compliance and Risk Management:
    • Ensure all operations comply with regulatory requirements and internal policies.
    • Conduct risk assessments and implement mitigation strategies.
    • Maintain up-to-date knowledge of banking regulations and industry best practices.
  6. Team Leadership and Development:
    • Lead, mentor, and develop the operations team.
    • Foster a positive and collaborative work environment.
    • Provide training and support to enhance team capabilities.

Qualifications

  • Bachelor’s degrees in Business Administration, Finance, or a related field. A Master’s degree is a plus.
  • Strong understanding of the financial services industry and regulatory environment in Zambia.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to manage multiple stakeholders and build strong relationships.
  • Proficiency in Microsoft Office Suite and Operational management software
  • Ability to travel within Zambia as required.

Key Competencies:

  • Strategic Thinking
  • Leadership and Team Management
  • Problem-solving
  • Negotiation and Relationship Management
  • Operational Excellence
  • Compliance and Risk Management.

Our global benefits:

  • Flexible public holidays, get days off to celebrate your birthday and swap days off according to your values and beliefs
  • Competitive salary, we tailor our compensation for the best because our people are our greatest asset
  • Premium healthcare plan, giving you the best because we care
  • We offer hybrid yet flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

The interview process:

All interview stages are virtual. Our process typically involves three main stages

  • Initial Call - video call via Google Meet or physical (30 mins)
  • Take-home Task - to complete in your own time (within 48 hours)
  • Role Specific & Values Interview - video call via Google Meet (x2 60 mins)

Our average process takes around 2-3 weeks but we will always work around your availability.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.