Current as of January 2026
1.1 These Terms and Conditions ("Terms") form a legal agreement between us, WeWire Technologies UK Ltd ("WeWire") and you, the account holder.
1.2 These Terms along with the fees on our website govern your use of the Services (as defined below). By accessing, using or attempting to use the Services in any capacity, you acknowledge that you accept and agree to be bound by these Terms.
1.3 We are authorised and regulated by the Financial Conduct Authority to issue e-money and provide payment services, and we provide our services as an electronic money institution ("EMI") (firm reference number: [X]) in accordance with the Electronic Money Regulations 2011 and Payment Services Regulations 2017 (the "PSRs").
2.1 These Terms and all our communications with you will be in English. When we need to contact you directly, we will do so using one of the following methods:
(a) Email
(b) Post
(c) Phone (including text messages)
(d) Messages through the WeWire App
2.2 Once we have sent a communication to you, we will consider it received by you in accordance with applicable law.
2.3 You are required to keep your contact information up to date at all times, and you can update it at any time through the WeWire App (the "App").
2.4 If you need to contact us at any time, you can do so using the following methods: [WeWire to include contact details for customers].
3.1 To receive Services from us, you must:
(a) be a corporate entity that is not a micro-enterprise or small charity as defined in the PSRs;
(b) be established in a jurisdiction where WeWire is permitted to provide its Services; and
(c) have a genuine business need for our Services.
3.2 You are not eligible, if you are:
(a) a trust, SPV, foundation or non-profit organisation;
(b) a small charity, a political organisation, or a religious organisation;
(c) incorporated or operate in a FATF High "blacklist" Jurisdiction;
(d) incorporated or operate in an EU non-cooperative jurisdiction for tax purposes;
(e) carry out any of the activities listed as Prohibited Businesses on our website (https://docs.wewire.com/references/prohibited-businesses); or
(f) for any other reasons deemed necessary, in accordance with applicable law, by WeWire.
3.3 We may also prohibit any person from becoming a customer of ours if they are engaged in any business activity which may fall outside of our risk appetite.
3.4 Your use of our Services must be for commercial or business purposes only. We reserve the right to terminate our Services to you if, upon request, you are unable to provide evidence of a business need for the Services.
3.5 The individual or individuals who enter into these Terms on your behalf to receive the Services agree that:
(a) they have full authority to enter into this Agreement on your behalf and meet the obligations under it; and
(b) they will provide to us, or someone acting for us, all the information we need during the onboarding process.
3.6 If the nature of your business, or any information provided during the Account opening process, changes, you must notify us immediately by changing your business details from your business profile in the App. We may also need to ask you for more information after your Account is opened to be able to continue providing services to you.
4.1 You represent and warrant that at the time you become bound by the Terms you are not a consumer, micro-enterprise or small charity as defined in, and used for the purposes of, the PSRs.
4.2 On this basis and in accordance with regulations 40(7) and 63(5) of the PSRs (which provide that we may agree that certain provisions of the PSRs shall not apply to our Services), you agree that all the provisions of Part 6 of the PSRs and regulations 66(1), 67(3) and (4), 75, 77, 79, 80, 83, 86(2A) to (2D), 91, 92, 94 and 94A in Part 7 of the PSRs shall not apply with respect to the Services, and the relevant period for the purposes of regulation 74(1) is three (3) months.
4.3 You undertake to notify us promptly through the App if at any time you no longer wish to use our Services for business purposes, or if you believe you may become a micro-enterprise as defined in section 384A of the Companies Act 2006 or small charity defined as a charity whose annual income is less than £1 million.
4.4 These Terms govern your use of the following services (together the "Services") provided to you by us:
(a) a payment account that holds your electronic money and allows you to make payments out to third parties (the "Account");
(b) a virtual IBAN ("vIBAN") upon your request;
(c) a currency exchange service ("FX Service"); and
(d) any additional services that we may offer from time to time about which you will be notified and in respect of which you will be given the opportunity to receive.
5.1 When you apply to use the Services, you must provide us with a list of individuals authorised by you ("Authorised Persons") to act on your behalf who are able to provide us with instructions.
5.2 Each individual Authorised Person has the authority (without restriction) to provide us with instructions on your behalf, and any instruction we receive from an Authorised Person through an agreed method will be deemed by as a valid instruction that we will act upon.
5.3 We will only contact you to query an instruction if the instruction is incomplete, includes what we believe to be incorrect information, or if we are unsure that the instruction is genuine. When we need to contact you to confirm the details of an instruction, we will not act on the instruction until we are satisfied it can be completed.
5.4 You are responsible for the instructions provided to us, and activities carried out on the website, by Authorised Persons. This includes where an Authorised Person breaches these Terms or uses the Services in a way which is illegal.
5.5 If you have made us aware of any dispute between Authorised Persons, we reserve the right to agree updated arrangements for individuals to act on your behalf and provide us with instructions. We will provide these updated arrangements in writing before they go live.
6.1 WeWire offers wallets in multiple different currencies. You can open an Account in any of the currencies we support and you are permitted to open one Account in each of the different currencies we support. Your Account and transaction information will be provided in the currency in which that Account is denominated.
6.2 You can add funds to your Account using one of the methods set out on the website. When funds are received into your Account they shall be converted into electronic money and held by us as electronic money.
6.3 We might not permit you to add funds to your Account if:
(a) your Account has been suspended, blocked or closed;
(b) we suspect fraudulent activity on your Account; or
(c) it is a breach of applicable laws.
6.4 If this happens, we may return the funds to the account from which they were received, delay the incoming payment in whilst we carry out checks, and/or hold the payment. In compliance with our legal and regulatory obligations, we may not be able to tell you the reasons why we have taken such action.
6.5 If you seek to add funds to an Account denominated in a currency that is different from the currency of the incoming payment to fund that Account, we shall automatically apply a currency conversion at the prevailing exchange at the time the incoming payment is received.
6.6 You will be able to see balance and transaction information in relation to your Account(s) through logging onto the [X]. We do not provide paper statements.
6.7 We do not offer overdraft facilities, and as such you cannot have an Account with a negative balance.
6.8 No interest is paid on balances in the Account.
7.1 The Account allows you to make payments to any third party, subject to compliance with applicable law and regulation. You must have sufficient funds in your Account to cover any payment that you want to make.
7.2 You can make payments from an Account in any of the following ways:
(a) Transfers to your other WeWire Accounts
You can transfer money between your Accounts in the App. You can only hold one Account per currency. The exchange rate to be applied to such a transfer will appear on-screen before you agree to transfer your money. The exchange rate will refresh every 30 seconds. We will apply the exchange rate shown on your screen at the point the transfer is initiated to your transfer.
(b) Payments to third parties
You can make payments from your Account to third parties. Depending on the destination jurisdiction where the payment is to be made, you may need to enter different account details and provide additional information to us, as may be requested at the time.
You can select the currency in which the payment is to be made. If that payment requires us to provide an FX Service, we will display the amount in the converted currency that will be received by the intended recipient before you confirm the payment. If a currency conversion is required as part of a payment out to a third party, we will undertake the currency conversion and then transfer those funds in the converted currency. The time for a payment to be received by the intended recipient may vary depending upon the currency of the payment.
7.3 The Account does not support the setting up of direct debits or standing orders, and all payments made out of an Account require specific instructions to be provided.
7.4 Before you are able to confirm a payment instruction, we may provide you with a verification of the intended recipient's details to confirm you are paying the correct person. We may also provide you with warnings from time to time about scams and potential fraud. If you confirm a payment despite any warnings we have given, you may not be able to recover your money, and you may lose your funds as a result.
7.5 If any fees apply for a payment, these will be shown to you before you make the payment and will be set out on the fees page on our website [X].
7.6 If we receive a payment instruction after 8pm on any day, we will treat this as having been received on the following working day (being any weekday where banks are open for business in the United Kingdom, but excluding any public holiday).
Payment Limits
7.7 We may limit the number of payments from each of your Accounts based on your projected business monthly volume.
7.8 We may also limit the value of certain currencies you can exchange, and such limits can vary as between currencies.
7.9 These limits can change from time to time at our discretion.
8.1 We may delay or reject a payment to or from your Account if we reasonably believe:
(a) we are required to carry out additional checks or need additional information before we can confirm the payment can be executed;
(b) executing the payment may breach our or your legal or regulatory obligations;
(c) that your instruction is connected to, or is at material risk of being connected to, a scam, fraud or any other criminal activity (including where we reasonably believe you might be the victim of a scam or fraud);
(d) you do not have sufficient funds in your Account;
(e) you owe us money; or
(f) the payment is over any limits which may apply to your Account, or your Account is subject to a restriction.
8.2 If we delay or reject a payment in or out of your Account, we will let you know through the App as soon as possible, including the reasons why we have delayed or rejected the payment, unless we are prevented from doing so for legal reasons.
9.1 If you have a balance in your Account, you may withdraw any amount at any time by transferring it to an account held by you with another financial institution. You may do this by following the instructions in the App. When you instruct us to withdraw any amount of your balance, subject further to these Terms we will:
(a) convert the electronic money to money that we can transfer to your nominated funding source; and
(b) instruct our own bank to transfer that money to your nominated destination account.
9.2 The account into which you request the withdrawal must be denominated in the original currency of your Account. This means that if you withdraw:
(a) a balance held in a currency other than the original currency of your Account, the conversion into your original currency will be performed using the prevailing exchange rate at the time; or
(b) to an account denominated in a currency other than the original opening currency of your Account, the conversion into the currency in which the receiving account is denominated will be performed using the prevailing exchange rate at the time.
9.3 Fees apply to withdrawals. We will disclose to you the fees in advance each time you initiate such a withdrawal.
9.4 You will have no right to redeem any balance in your Account after 6 years from the date of closure of your Account.
10.1 Virtual IBANs ("VIBANs") can be offered to you upon request. These are provided by a third party with whom we partner and your use of VIBANs will be subject to their terms and conditions and fees.
11.1 The FX Service is provided upon request, please see the [WeWire to insert link to relevant page] page through our website for a list of the supported currencies, as well as the fees and exchange rates that will apply. The range of currencies available may change from time to time, and transaction or balance limits may apply to certain currencies.
11.2 If we undertake an FX Service and then transfer those funds out to a third party in that converted currency, it make take longer for those funds to arrive to the intended recipient than it would have done in the original currency.
12.1 You and all your Authorised Persons should take reasonable steps to stop your Account being misused. You must maintain adequate security and control of any and all devices, IDs, passwords and personal identification numbers / codes that you use to access your Account and the Services, and ensure your Authorised Persons do the same. You must comply with all reasonable instructions we may issue regarding how you keep such devices and information safe.
12.2 We may require you to authenticate any instruction relating to your Account (i.e. give us the information that we need to be sure that it's you giving us the instruction, such as submitting your correct log-in information – this could include your e-mail address and password) and otherwise successfully log into your Account to provide to us your instruction. You or your Authorised Representatives will need to provide us with email addresses to which one-time passcodes can be sent. You need to keep this contact information up to date at all times.
13.1 When you enter the details of the person you want to pay, you must ensure their payment details are correct and that you and have verified their payment details. If not, your payment might be sent to the wrong person and you might lose your money.
13.2 If the person you want to pay does not receive the money, we will not be responsible if we processed the payment in accordance with your valid instructions but you gave us the wrong payment information.
13.3 If a payment was sent to the wrong account, not sent at all, or delayed, and the account you wanted to make a payment into and the person you wanted to pay is in the EEA/UK, you must tell us as soon as possible by emailing support@wewire.com, and in any case, within three months.
13.4 If we have made a mistake and money is not received into the account you sent it to, we will refund the payment back into your Account. Depending on the circumstances, the refund may also include any additional charges you had to pay as a result of our mistake. This does not apply to currency exchanges.
13.5 If we give you a refund and then find that you were not entitled to it, you will have to pay us back. We reserve the right to collect our fees from your Account if you do not pay us within a reasonable period of time.
14.1 You may allow certain third parties to take certain actions on your behalf in relation to your Account(s). You acknowledge that if you grant permission for a third party to take actions in relation to your Account(s) on your behalf, we may disclose certain information about your Account to this third party.
14.2 You may allow third party service providers that are suitably-authorised by applicable law to:
(a) to access information about your Account(s) on your behalf; and
(b) initiate payments from your Account(s) on your behalf.
14.3 Such activity will be subject to terms you agree with these third parties, and we will treat instructions from a third party provider on your behalf to access your Account information and/or make a payment from your Account as a valid instruction from you.
14.4 In permitting a third party to access your Account(s), you remain responsible under these Terms as if you were directly accessing your Account(s), meaning that you are liable to us for the actions that you authorise the third parties to carry out. Unless we incorrectly execute a payment as set out in these Terms, we will not be responsible, nor liable, for any actions or inactions arising out of such third parties in connection with the permissions you granted to them, subject to any applicable law.
14.5 From time to time we may need to prevent a third party from accessing to your Account(s) (for example, if they no longer have the authorisation they need). Subject to applicable law, we will let you know before this happens, and tell you why.
15.1 We charge fees for the Services as set out on the fees page (https://www.wewire.com/pricing) on our website.
15.2 Where a fee applies, we'll deduct it from the amount you've asked us to send or exchange, unless we tell you otherwise. We use the exchange rate that applies at the time we carry out the conversion. Once we've made a payment or currency conversion, you'll be able to see the exchange rate we used and any fees that applied to the transaction in your transaction history.
15.3 We won't be responsible if you lose any money as a result of converting currency.
16.1 We need to collect information and retain about you and individuals associated with you, and we will use it for different reasons, for example to ensure you remain eligible to receive our Services or to ensure we can contact you when needed. We may also need to share information about you with trusted third parties who help us to provide the Services to you. For more information about how we collect and use data about you, please see our Privacy Notice, available on the website (https://www.wewire.com/privacy-policy). We only ever share information in compliance with our legal obligations under relevant data protection laws.
16.2 In order for us to provide our Services to you, we need to carry out initial checks on you and certain individuals who may be connected to your business (for example, directors) to confirm you are eligible to receive the Services and that we can legally provide the Services to you. In order to complete these checks, in certain circumstances we may need to contact third parties such as credit reference agencies, to verify information that has been provided to us. Such verification may leave a soft footprint.
16.3 We may provide information about you and your transactions to government authorities and law enforcement agencies, as described in our Privacy Notice. As a result of reporting to regulatory authorities, we may be prevented under applicable law from communicating with you and/or continuing to provide you with Services, and we will not be liable to you for the consequences of our compliance with applicable law.
16.4 If you close your Account, we can still use your data if we have lawful grounds to do so. This could be, for example, because we need to keep records for regulatory purposes.
17.1 You must comply at all times with these Terms, and you are responsible for compliance by your Authorised Persons with these Terms. Any breach by an Authorised Person of these Terms shall be deemed to be a breach by you.
17.2 You must comply with all the relevant laws, regulations, rules and guidelines that apply to your business activities and use of our Services.
17.3 You must keep your contact information up to date at all times so that we can contact you with important information and updates regarding the Services.
17.4 If you have failed to comply with any of these Terms, and this has caused us to suffer a loss:
(a) you will be responsible for any losses we suffer as a result of your action or inaction (we will try to keep the losses to a minimum);
(b) if your action or inaction result in us losing profits, you may also be responsible for those losses, although you will not be responsible if this would mean that we are compensated twice for the same loss; and
(c) you will also be responsible for any reasonable legal costs that we incur as a result of our losses.
17.5 We may from time to time receive a request, claim or demand from another payment service provider in the United Kingdom in respect of a payment credited to your Account that is alleged to be authorised push payment fraud ("APP Fraud") suffered by their customer where we are required to fund all or part of the reimbursement to the alleged victim. In such circumstances, you agree to pay to us on demand, any amount that we are liable to pay and that we may recover amounts due under this clause by way of set-off or through a right to take funds in your Account (to the extent there are sufficient funds in your Account).
17.6 If we later recover funds from another person in respect of a claim referred to in clause 17.5, we will promptly credit your Account with any amount we have recovered from you to the extent we would otherwise be over‑compensated.
18.1 To the extent permitted by law, we will not be responsible for any direct or indirect loss or damage that you suffer as a result of something that is outside our control or circumstances that are unavoidable despite us taking reasonable care. For example, failures of a third party, legal or regulatory intervention or obligations and hardware or software issues.
18.2 You agree that we will not be responsible for direct or indirect losses to your business in connection with these Terms. For example, loss of income, profit, opportunities or any consequential loss.
19.1 As an EMI, our Services are not covered by the Financial Services Compensation Scheme. As such, should we fail, you will not be able to make a claim to the FSCS.
19.2 However, your funds are protected by us through ringfencing your funds in specifically-designated customer accounts. Only customers' funds can be placed in such ringfenced accounts, and in the event of our failure, these ringfenced funds are protected for the benefit of our customers only.
20.1 If for whatever reason you have a complaint, including if you believe a payment has been incorrectly executed by us or you are not sure about certain transactions appearing on your Account, please contact us as soon as possible at support@wewire.com or by calling 020 3996 2125.
20.2 If you have made a complaint and you are not satisfied with the way in which it was resolved, you may be able to take your complaint to the Financial Ombudsman Service ("FOS"). This is an organisation set up to give certain types of customer of financial services businesses – including EMIs such as WeWire – a free and independent service for resolving disputes.
20.3 Not all persons have the right to take their complaint to the FOS. To see if you are eligible to appeal to the FOS, please contact them at:
Postal Address: Exchange Tower, London E14 9SR (tel: 0800 023 4567)
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
In addition to being able to complain to the FOS, you may be able to complain to the Financial Conduct Authority.
21.1 Your Account will remain open unless you or we close it. If you want to close your Account or end the Services we provide to you, you can do so by emailing support@wewire.com, by giving us 30 days' notice.
21.2 When you notify us of your wish to close your Account, we will invite you to transfer all remaining funds out of that Account, but if that is not possible, you will be able to withdraw funds up to six (6) years after the Account has closed, subject to any additional fees applying.
21.3 We may also suspend (in whole or part) or close your Account immediately at our sole discretion in the following circumstances, provided that it is lawful to do so, including, but not limited to:
(a) if you are no longer eligible to receive Services from us;
(b) a governmental authority or court requires us to do so to comply with any applicable law, regulation, or court order;
(c) continuing to provide you with Services may otherwise result in us breaking any applicable law, regulation or regulatory direction that applies to us;
(d) we have reasonable grounds to believe you are carrying out illegal activity;
(e) we have reasonable grounds to suspect suspicious activity with your Account(s), and/or potential breaches of anti-financial crime laws;
(f) we have reasonable grounds to believe that you may be using your Account for criminal or fraudulent purposes;
(g) we are unable to verify you or your business's identity or any other information pertaining to you, or you are unable to provide us with updated information within a reasonable period of time;
(h) you have violated these Terms;
(i) you have provided us with false information, or information we believe is deliberately misleading;
(j) we have asked you to repay money you owe us and you have not done so within a reasonable time; or;
(k) there has been a material change in the beneficial ownership or management of your business.
21.4 Generally, we will give you ninety (90) days' notice of the suspension or closure of your Account, but there may be some circumstances in which less notice, or no notice at all, can be given.
21.5 We will try and provide advance notice of the closure of an Account, but may not be able to do so for operational reasons, or because providing advance notice would be a breach of applicable law.
21.6 Before an Account can be closed, we are entitled to take any fees owed to us from the balance remaining in the Account.
21.7 We may decide that we can no longer provide the Services. In such circumstances, we will provide you with as much notice as possible, and allow you to transfer any remaining balances to a third party without incurring any fees. We may also transfer the provision of the Services to a third party, who will continue to provide the Services to you. In such circumstances, by continuing to use the Services, this may be taken as your consent to the new party providing the Services to you.
22.1 We may vary these Terms by notifying you of the changes in writing (for example, by posting a revised version of these Terms on the website or App). Before the anticipated effective date of such change, we will notify you at least thirty (30) days beforehand. You will be deemed to have consented to these variations unless you explicitly reject them before the anticipated effective date.
22.2 We may vary these Terms without notifying you in advance in the following circumstances:
(a) Changing these terms to make them more favourable to you;
(b) Changing the fees and/or exchange rates (although the fees and exchange rates applying to any transaction you wish to make will always be displayed before you provide us with an instruction);
(c) Making a change due to a change in the law or the rules we need to follow, and giving you notice of the change in advance is not possible; or
(d) Changing the nature of the service we provide, to add additional product, services or features.
23.1 These Terms are subject to English law and the English courts shall have non-exclusive jurisdiction for any disputes. The foregoing shall be without prejudice to the Sender's statutory rights.
24.1 You are responsible for managing your tax affairs. You should ensure you comply with all tax reporting obligations in relation to any Service you receive from us.
24.2 You cannot assign or transfer any Account to another person, and you cannot allow for a charge to be placed on any Account. You are also not permitted to assign any of your rights or obligations under these Terms to any other person. However, in certain circumstances, in accordance with applicable law, we may transfer provision of all or part of the Services to a third party.
24.3 A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce this contract.
24.4 Nothing in this agreement creates a partnership between you and us.
24.5 If any part of these Terms is deemed as being unenforceable, unlawful or void, then those parts of these Terms will be considered as separated from the rest of the Terms, meaning that the rest of the Terms will remain in force and enforceable.